Previous incidents
Application Unavailable
Resolved Oct 15, 2024 at 12:52pm UTC
The application is back up and we will continue to monitor.
1 previous update
Some customers are unable to review check batches.
Resolved Oct 7, 2024 at 5:16pm UTC
The issue has been resolved. Thank you for your patience!
2 previous updates
Customers are experiencing issues reviewing check batches.
Resolved Sep 30, 2024 at 4:45pm UTC
We have confirmed the root cause of the issue. Thank you so much for your patience with us!
2 previous updates
VPN Customers are experiencing issues connecting
Resolved Sep 28, 2024 at 11:23pm UTC
If you are connecting to us by VPN, we had an unexpected interruption in service between 12:20-AM EST to 7:20 PM EST 9/28/24 while installing new secure measures.
We apologize for this unexpected change and appreciate your patience to make the necessary updates.
1 previous update
Customers are experiencing issues logging in and as a result can’t access the...
Resolved Sep 27, 2024 at 4:37pm UTC
Some customers are unable to access the log in page. We’re aware of the issue and are working on it urgently.
Users can retry after a few minutes on a new browser window.
We’re sorry to hold you up today! Please know our teams are working hard to get everything up and running.