The situation has been resolved and all payment data has been restored. We will be reaching out to affected clients with information tomorrow and Monday.

There are currently no new updates to share. We are continuing to work this issue as quickly as possible. The next update will be posted at 4 PM MT.

A large portion of the missing payment data has been restored. We are continuing to work this issue and will provide the next update tomorrow at noon MT.

There are currently no new updates to share. We are continuing to work this issue as quickly as possible. The next update will be posted at 4 PM MT.

All payers making payments within the application should no longer see an error message, however payer creation and transactions that occurred on 08/12 from 8:59 PM MT to 10:04 PM MT are not appearing in the system. This is causing some API payment attempts to fail and delaying settlements. We have identified the root cause of the issue and are continuing to work on it urgently.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you at 12:00 PM MT with the latest information.

Some payers are seeing a 'system is not available' message. We’re continuing to work on it urgently.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you tomorrow with the latest information.

Some payers are seeing a 'system is not available' message. We’re continuing to work on it urgently.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 1 hour with the latest information.

Some payers are seeing a 'system is not available' message. We’re continuing to work on it urgently.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 1 hour with the latest information.

Some payers are seeing a 'system is not available' message. We’re continuing to work on it urgently.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 1 hour with the latest information.

Some payers are seeing a 'system is not available' message. We’re aware of the issue and are working on it urgently.

• The payer can try using a different payment method.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in 1 hour with the latest information.